FAQ | 1ClickWebsite.ai
Support FAQ

Common 1ClickWebsite Questions

Quick answers for product behavior, hosting, migration, Lead Gen, V1/V2 sites, WordPress editing, forms, email, SEO, pricing, and credits.

7 answers

Lead Gen

What CSV headers do I need for Lead Gen?

Lead GenCSV upload

Lead Gen CSV uploads need the exact header row:

business_name, phone, email, address, primary_color, logo_url

Even if you do not have emails for every business yet, keep the email column in the file so the uploader can read the CSV correctly.

Doc: https://1clickwebsite-1.gitbook.io/1clickwebsite-docs/lead-gen-v2-api

How do I create mini-sites as a lead magnet?

Lead GenWorkflow

Head to the dashboard, click Lead Gen, then New Batch.

From there:

  1. Enter the niche.
  2. Choose the Lightning template.
  3. Download the sample CSV.
  4. Add your businesses to that CSV.
  5. Upload it and start the batch.

Once the batch is complete, you will get a page link for each business in the form of a lead gen demo site.

Doc: https://1clickwebsite-1.gitbook.io/1clickwebsite-docs/lead-gen-v2

Can I create just one Lead Gen mini-site?

Lead GenCredits

Yes, you can create one, but the minimum charge is 5 lead gen credits per batch.

So creating 1 mini-site costs the same as creating 5. The reason is that we create one set of images per batch.

Doc: https://1clickwebsite-1.gitbook.io/1clickwebsite-docs/lead-gen-v2-api

Does Lead Gen scrape the prospect's current website?

Lead GenPersonalization

Lead Gen does not scrape the prospect's website right now. It uses the information from your CSV, like business name, phone, email, address, and industry, then creates semi-personalized demo content from there.

The best way to frame this to prospects is that the content is semi-personalized demo content, not final copy that is meant to be taken literally.

Doc: https://1clickwebsite-1.gitbook.io/1clickwebsite-docs/lead-gen-v2

What is the difference between full site credits and Lead Gen runs?

PricingCreditsLead Gen

Lead Gen runs are separate from full site creations.

On Professional, for example, you can have 10 full site creations and 500 Lead Gen runs. The Lead Gen demo sites do not subtract from your full site creation balance.

Example: if you start with 500 Lead Gen runs and 10 full site builds, then create 250 Lead Gen demo sites, you would have 250 Lead Gen runs left and still have 10 full site builds. If 3 prospects buy full websites, then you would use 3 of the 10 full site builds.

Is Lead Gen available on the Starter plan?

Lead GenPricing

Lead Gen is available on the Pro plan and above.

Doc: https://1clickwebsite-1.gitbook.io/1clickwebsite-docs/version-1-docs/lead-gen-v1

Can a Lead Gen demo site become the customer's real website?

Lead GenFull sitesSales workflow

A Lead Gen site is a demo/prospecting site. It is not meant to become the customer's final production website.

Use Lead Gen to show a prospect a lightweight personalized demo. If the prospect wants to move forward, create a full site using a normal site generation credit.

Full site credits are for real production websites that can be edited, hosted, migrated, and delivered to the customer.

Doc: https://1clickwebsite-1.gitbook.io/1clickwebsite-docs/lead-gen-v2

11 answers

Hosting, Domains & Migration

How do I migrate my site to my own host?

MigrationHosting

To move your site to your own hosting, follow the steps in this doc: https://1clickwebsite-1.gitbook.io/1clickwebsite-docs/version-1-docs/documentation-v1#migrate-your-site

Migrate Guru is the recommended plugin, but you can use another WordPress migration plugin if you prefer.

How long do generated sites stay live if I do not host or migrate them?

HostingSite retentionMigration

Generated sites are hosted temporarily for 14 days.

Before that window closes, you can either:

  1. Migrate the site to your own hosting.
  2. Host it through 1ClickWebsite.

Hosting through 1ClickWebsite is $10/month or $65/year per site.

If you do neither, the temporary site is automatically deleted from our servers after the 14-day window.

Is hosting included with my plan?

HostingPricing

Hosting is not included in the normal site generation plans.

After you generate a site, you can migrate it to your own hosting or host it through 1ClickWebsite. 1ClickWebsite hosting is billed per site.

1ClickWebsite hosting is $10/month or $65/year per site.

What happens to client sites if I cancel my 1ClickWebsite subscription?

SubscriptionHostingClient sites

Canceling your 1ClickWebsite subscription does not affect sites that you already migrated to your own hosting or sites that are hosted through 1ClickWebsite hosting.

The main thing to remember is that temporary generated sites still need to be hosted or migrated before their temporary hosting window expires.

Hosting through 1ClickWebsite is billed separately at $10/month or $65/year per site.

Do premium plugin licenses stay active after migration?

MigrationPlugin licensesV1 sites

The premium plugin licenses should stick with the site after migration.

That means a client can migrate the site to their own WordPress hosting and continue using the site without needing to buy separate plugin licenses right away.

Can I upload a 1ClickWebsite site to GoHighLevel?

MigrationGoHighLevelHosting

Yes, you can migrate and host the WordPress site with GoHighLevel if that is where you want to manage it.

Use the migration doc as the starting point:

https://1clickwebsite-1.gitbook.io/1clickwebsite-docs/version-1-docs/documentation-v1#migrate-your-site

Can the temporary preview URL be changed to my own domain?

DomainsHostingPreview URLs

The temporary preview URL itself cannot be changed for future preview URLs.

The temporary URL is already greylabel, meaning it does not show 1ClickWebsite branding. If you want the site on your own domain, migrate it to your own hosting or add hosting through 1ClickWebsite.

Hosting through 1ClickWebsite is $10/month or $65/year per site.

How do I make the www version of my domain work?

DomainsDNSHosting

Create a CNAME record for www and point it to the root domain.

For example, if your root domain is example.com, set the www CNAME to point to example.com or to @, depending on what your DNS provider supports.

What DNS records do I need for 1ClickWebsite hosting?

HostingDNSDomains

To connect hosting, you need access to the DNS settings wherever the domain is managed.

1ClickWebsite hosting is $10/month or $65/year per site.

After purchasing hosting from the dashboard, 1ClickWebsite gives you the DNS records to add. In general, this involves updating the root A record and adding the required CNAME record.

Make sure the root domain only has the correct A record for the 1ClickWebsite server. Extra A records pointing somewhere else can prevent the domain from loading the right site.

Does 1ClickWebsite sell domains?

DomainsHosting

1ClickWebsite does not sell domains directly.

Buy the domain from any domain registrar, like Namecheap, Cloudflare, GoDaddy, or another provider. Then use the 1ClickWebsite hosting setup flow to get the DNS records you need to add at that registrar.

Hosting through 1ClickWebsite is $10/month or $65/year per site.

Can I shorten the temporary site expiration window?

Temporary sitesSite retention

There is not currently a way to shorten the temporary site expiration window.

Temporary generated sites are set to expire after 14 days unless they are migrated or hosted.

If you host through 1ClickWebsite, hosting is $10/month or $65/year per site.

4 answers

V1 vs V2

What is the difference between V1 and V2 sites?

V1 sitesV2 sitesBreakdanceOCF

Both V1 and V2 generate WordPress sites, but they use different editing foundations.

V1 sites are Breakdance-based WordPress sites. Editing is mostly done through Breakdance, Universal fields, and normal WP Admin areas.

V2 sites are OCF-based WordPress sites built around structured fields, the OCF visual editor, and the Website Agent. V2 is the newer AI-first direction for the platform.

V1 is still available and existing V1 sites are still supported, but V2 is the main direction for future editing, templates, and agent workflows.

Can I use Breakdance on V2 sites?

V2 sitesBreakdanceOCF

V2 sites are not built around Breakdance.

They are built around OCF and the V2 template system. You still get WordPress admin access, but the recommended V2 editing workflow is OCF, the visual editor, and the Website Agent.

If Breakdance is non-negotiable for a project, use V1.

Does the Website Agent work the same on V1 and V2 sites?

Website AgentV1 sitesV2 sites

No. V1 and V2 have different agent capabilities.

V1 agent support is more limited. It can help with tasks like creating service pages, service-area pages, blog posts, and global color changes.

V2 agent support is designed for broader control because V2 sites use OCF and a structured editing system. The deeper agent editing features are designed for V2 sites.

How does email setup differ between V1 and V2?

V1 sitesV2 sitesSMTPEmail

V1 email setup can be more manual and depends more on the hosting setup.

For V2 sites hosted through 1ClickWebsite, SMTP is configured more automatically. If you migrate a V2 site to your own hosting, you can still adjust or replace the email setup through FluentSMTP inside WordPress.

10 answers

V2 Editing & Templates

Can I add more than 12 service pages?

V2 sitesService pages

Yes, you can add more pages after the site is built.

The creation flow has a max of 12 for each CMS type, like service pages and service area pages. After generation, there is no hard max from that flow.

You can either ask the agent to add the new page and content, or add it manually in WP Admin. If the agent adds it, it should keep the page style congruent with the rest of the site.

What setup tasks are required for the Lightning V2 template?

V2 sitesLightning

Unlike V1, there are not many setup tasks for V2 Lightning sites.

Make sure that:

  1. The favicon is set.
  2. The site name looks good.

After that, you are pretty much all set.

Does V2 use Breakdance, and where do the images come from?

V2 sitesBreakdanceImages

For V2 sites, Breakdance is not used. Breakdance is only used for V1 sites.

If Breakdance is a must-have, stick with V1. Otherwise, V2 uses the agent for edits, and for simple text, image, and color changes you can use the OCF visual editor in WP Admin.

Images are created using AI. We do not use stock photos.

How do I edit a V2 site?

V2 sitesAgentOCF Editor

V2 is agent-first.

For bigger changes, use the Website Agent inside the 1ClickWebsite dashboard. Choose the site from the dropdown and describe the change you want.

For simple manual edits, log into WP Admin and use the OCF Editor. That is best for text, images, colors, theme fields, contact form fields, and other lightweight updates.

V2 does not use Breakdance as the main editing surface.

Can I still use the Website Agent after migrating a site?

V2 sitesAgentMigration

You can continue using the agent after migration as long as the site is still connected correctly in the 1ClickWebsite dashboard.

If the domain changes during migration, update the domain for that site in the dashboard so the agent knows where to connect.

Doc: https://1clickwebsite-1.gitbook.io/1clickwebsite-docs/version-1-docs/documentation-v1#using-the-website-agent-with-a-migrated-site

Why did the agent create a page but I cannot see it publicly?

V2 sitesAgentPages

When the agent creates new pages, it may create them in draft mode.

If you are logged into WP Admin, you may be able to see draft pages that public visitors cannot see yet. To make the page public, tell the agent to publish the page or publish it manually in WP Admin.

Can I create a site in another language?

Site creationLanguagesV2 sites

Yes, V2 supports creating sites in multiple languages.

Choose the language during the site creation flow after selecting the template.

Can I use 1ClickWebsite for businesses outside home services?

TemplatesNichesSite creation

1ClickWebsite can be used for many types of businesses, not just home services.

The home service templates are built around services and service-area pages, which makes them a strong fit for local service businesses. For other business types, use the closest matching template and adapt the content, images, and sections after generation.

Can I use an existing website to prefill a new site?

Site creationImportExisting website

Yes. During site creation, there is an import website option on the business description step.

That feature creates an AI summary of the existing website's home page and uses it to help fill in the business description. You can also autofill Google Business Profile information by searching for the business on the prior step.

Can I clone a Lovable site, Claude site, live URL, or uploaded codebase?

Site creationImportScope

No. 1ClickWebsite is not a codebase importer or live-site cloning tool.

It works from predefined WordPress templates, then uses automation and AI to fill the template with business-specific text, images, pages, and settings. You can use an existing website for summary/context during creation, but it will not import or clone custom code from Lovable, Claude, HTML files, or another live site.

14 answers

WordPress Admin, Plugins & Common Fixes

What should I do if images are not showing after a site is generated?

CacheImagesTroubleshooting

If images are missing or showing oddly after a site is generated, clear the site cache first.

Use the Purge and Preload Cache option. That is the cache reset option that usually fixes missing image boxes or stale styling.

Doc: https://1clickwebsite-1.gitbook.io/1clickwebsite-docs/version-1-docs/documentation-v1#resetting-the-cache

Can I use other WordPress plugins on 1ClickWebsite sites?

WordPressPluginsCompatibility

Yes, these are still WordPress sites, so you can usually install and use normal WordPress plugins.

For common plugin categories like caching, booking widgets, SEO tools, SMTP, security, or forms, the best answer is that they should work in most cases, but compatibility can depend on the specific plugin.

For SEO, note that 1ClickWebsite sites already use Slim SEO for meta titles, descriptions, sitemap, robots.txt, and schema. If you replace that with another SEO plugin, make sure you are not creating duplicate SEO settings.

Where do I find my WordPress login credentials?

WordPressLoginDashboard

Your WordPress login is separate from your 1ClickWebsite account login.

Go to the 1ClickWebsite dashboard, open the site, and view the WP Admin credentials for that specific site. Use those credentials to log into WordPress.

How do I change the WordPress admin email without email verification?

WordPressAdmin email

Use the admin email change doc here:

https://1clickwebsite-1.gitbook.io/1clickwebsite-docs/version-1-docs/documentation-v1#change-wp-admin-email-without-email-verification

That doc covers how to change the WP Admin email without needing the normal email verification flow.

How do I add reviews after site creation?

ReviewsWP AdminAgent

You can add reviews after the site is created.

Either paste the reviews into the agent and ask it to add them, or add them manually in WP Admin under the Reviews area.

Once at least one review exists, the review section can appear on the home page. If you need to reposition or adjust that section, use the agent.

Doc: https://1clickwebsite-1.gitbook.io/1clickwebsite-docs/version-1-docs/documentation-v1#edit-global-reviews-and-faq-sections

Can I add a booking widget or appointment scheduler?

BookingWordPress pluginsWidgets

For appointment scheduling or booking, use a WordPress booking plugin or an embeddable booking widget.

The generated site gives you the WordPress site structure, but booking usually requires connecting a calendar, payment system, and the specific booking rules for that business.

Where do I change the logo and universal business information?

WordPressUniversal fieldsLogo

For most shared business details, go to WP Admin and open the Universal fields area.

That is where you can update values like the logo, phone number, business details, and other site-wide information.

Doc: https://1clickwebsite-1.gitbook.io/1clickwebsite-docs/version-1-docs/documentation-v1#change-logo-and-universal-information

Why do the business details in the dashboard not update after I edit the site?

DashboardUniversal fieldsSite details

The business details stored in the 1ClickWebsite dashboard come from the original site creation inputs. They are internal records and do not control the live site.

To change details that appear on the actual website, edit the Universal fields in WP Admin.

Doc: https://1clickwebsite-1.gitbook.io/1clickwebsite-docs/version-1-docs/documentation-v1#change-logo-and-universal-information

How do I edit reviews and FAQ sections?

ReviewsFAQWordPress

Use the global reviews and FAQ section doc here:

https://1clickwebsite-1.gitbook.io/1clickwebsite-docs/version-1-docs/documentation-v1#edit-global-reviews-and-faq-sections

That doc covers where those values live and how to update them.

How do I change the order of service and service-area pages?

ServicesService areasPage order

Use the page ordering doc here:

https://1clickwebsite-1.gitbook.io/1clickwebsite-docs/version-1-docs/documentation-v1#setting-the-order-of-service-service-area-pages

That walks through how to set the display order for service and service-area pages.

How do I edit a V1 site?

V1 sitesBreakdanceWP Admin

For V1 sites, log into WP Admin using the site credentials from your 1ClickWebsite dashboard.

Most V1 edits are done in Breakdance:

  1. Logo, business name, phone, address, and shared content live in Universal fields.
  2. Colors and fonts are usually controlled in Breakdance > Global Styles.
  3. Page content, images, and layout are edited by opening the page in Breakdance.

Main docs: https://1clickwebsite-1.gitbook.io/1clickwebsite-docs/

V1 quick start: https://1clickwebsite-1.gitbook.io/1clickwebsite-docs/version-1-docs/quick-start-v1

V1 editing docs: https://1clickwebsite-1.gitbook.io/1clickwebsite-docs/version-1-docs/documentation-v1

What should I do if a V1 page looks broken after editing it in regular WordPress editor?

V1 sitesBreakdancePage editing

For V1 sites, do not edit Breakdance-designed pages with the regular WordPress/Gutenberg editor unless you know exactly what you are changing.

If a page looks like plain WordPress text or the Breakdance layout disappears:

  1. Go to WP Admin > Pages.
  2. Hover the page and choose Edit with Breakdance, not regular Edit.
  3. If the Breakdance layout is still intact, save/update the page from Breakdance.
  4. Clear the cache.
  5. If the Breakdance editor is empty, check page revisions and restore a version from before the regular editor change.

Doc: https://1clickwebsite-1.gitbook.io/1clickwebsite-docs/version-1-docs/documentation-v1#configure-breakdance

Do I need to keep Advanced Custom Fields Pro after migrating a V1 site?

V1 sitesACF ProMigrationPlugin licenses

For V1 sites, ACF Pro is part of the site stack and should stay installed.

If auto-updates show a license warning after migration, the site can still function normally. Many users leave auto-updates off after migration. If the license needs to be reactivated on a migrated site, support may need WP Admin access to reactivate it.

How do I remove or edit items in a V1 Breakdance header menu?

V1 sitesBreakdanceHeaderMenus

For V1 Breakdance headers, go to WP Admin > Breakdance > Headers and open the header template.

Click the dropdown or menu item you want to edit, then remove or change the link from there. Save the header after making the change.

Doc: https://1clickwebsite-1.gitbook.io/1clickwebsite-docs/version-1-docs/documentation-v1#configure-breakdance

6 answers

Forms & Email

Can I embed a GoHighLevel form on a V2 site?

V2 sitesFormsGoHighLevel

Yes, you can embed a GoHighLevel form.

Tell the agent that you want to replace the existing contact form with an embedded form and provide the embed code from GHL.

That should get the form on the site. You may need to go back and forth with the agent a couple times to get the sizing right.

For V1/Breakdance sites, use this form embed doc: https://1clickwebsite-1.gitbook.io/1clickwebsite-docs/version-1-docs/documentation-v1#how-to-embed-a-contact-form-ex.-ghl

Can form notifications go to multiple email addresses?

FormsEmail notifications

Yes. Form notifications can be configured to send to a maximum of 3 email addresses, including BCC.

Doc: https://1clickwebsite-1.gitbook.io/1clickwebsite-docs/version-1-docs/documentation-v1#contact-form-setup

How do I fix contact form email sending errors?

FormsSMTPEmail deliverability

Start with the contact form setup doc and the SMTP/email deliverability doc.

Contact form setup: https://1clickwebsite-1.gitbook.io/1clickwebsite-docs/version-1-docs/documentation-v1#contact-form-setup

SMTP and email deliverability: https://1clickwebsite-1.gitbook.io/1clickwebsite-docs/version-1-docs/documentation-v1#configure-smtp-and-email-deliverability

Most form email issues come down to the form notification settings or SMTP configuration.

Do I need to set up SMTP myself?

SMTPHostingForms

If the site is still on 1ClickWebsite hosting or a temporary 1ClickWebsite domain, SMTP is already set up for form notification emails.

If you migrate the site to your own host, you should set up SMTP with that host or with your preferred SMTP plugin.

After setting up SMTP, make sure the "from" email in the form settings is updated under Universal Fields in the OCF Editor inside WP Admin.

Doc: https://1clickwebsite-1.gitbook.io/1clickwebsite-docs/version-1-docs/documentation-v1#configure-smtp-and-email-deliverability

Does the client email entered during site creation get notified?

Site creationEmailClient details

No. The email entered in the business information flow is used as site/business information. It does not notify the client on your behalf.

Site progress notifications go to your 1ClickWebsite user email. Form submission emails are handled separately inside WordPress through the site's form settings.

Doc: https://1clickwebsite-1.gitbook.io/1clickwebsite-docs/version-1-docs/documentation-v1#contact-form-setup

Can contact forms send data to Zapier or external webhooks?

FormsWebhooksZapier

Yes, form submissions can be connected to external webhooks, but the exact setup depends on the form builder and hosting environment.

If the form is saving submissions but webhook requests are not reaching external URLs, confirm the webhook URL and form action settings first. If those are correct and outbound requests still fail, contact support because the server may need an allowlist or firewall adjustment.

Doc: https://1clickwebsite-1.gitbook.io/1clickwebsite-docs/version-1-docs/documentation-v1#how-to-add-webhooks-to-contact-forms

1 answers

SEO & Content

What SEO and schema does 1ClickWebsite generate?

SEOSchemaLocal SEO

1ClickWebsite generates the core on-page SEO for each site.

That includes meta titles, meta descriptions, schema, image alt text, and sitemap setup.

For local SEO, the generated sites can include local business schema, FAQ schema, service pages, service-area pages, page titles, meta descriptions, business name, phone, address, hours, and areas served.

Schema can be checked with https://validator.schema.org/ and can be adjusted through the agent when needed.

4 answers

Pricing & Credits

What does "generate 10 new sites per month" mean?

PricingSite credits

"Generate 10 new sites per month" means you can create 10 new full websites each month.

It is not a lifetime account cap. If you used all 10 each month for 10 months, you would have created 100 sites total.

Site generation credits do not roll over month to month.

Can I buy extra full site generations one at a time?

PricingSite credits

There is not currently an a la carte pack for extra full site generations.

If you regularly need more site generations, the current path is to upgrade to a higher plan.

Do unused site credits stay if I cancel?

PricingCreditsSubscription

Unused site credits can remain on the account, but any temporary sites already created still follow the 14-day temporary hosting window.

That means credits and generated temporary sites are different things: unused credits are still credits, while created sites need to be hosted or migrated before deletion.

Do free trial sites count against my monthly site credits?

PricingCreditsFree trial

Free trial sites do not count against the monthly site generation allowance.

For example, on Starter, the plan allows a set number of generated sites per month, and free trial sites are separate from that allowance.

7 answers

Misc

Who is the Agency plan for?

Agency planWhitelabelHigher-volume plans

The Agency plan is for agencies that need more than the normal monthly site limits and want a higher-volume workflow.

It is mainly for teams that want unlimited site generation, API access, whitelabel delivery, and a setup they can use as part of their own sales or fulfillment process.

If someone just needs a few extra normal sites, upgrading between the public plans is usually the simpler answer. If they need API access, whitelabel, or a higher-volume agency workflow, the Agency plan is the better fit.

What does the Agency plan include?

Agency planWhitelabelAPIUnlimited sites

The Agency plan includes the full whitelabel platform setup for higher-volume agencies.

It includes:

  1. Unlimited site generation.
  2. Unlimited Lead Gen.
  3. Unlimited Website Agent usage.
  4. Up to 10 team member accounts.
  5. Full API access to generate sites programmatically.
  6. Whitelabel setup on your own domain.
  7. Bring-your-own API keys, such as OpenAI.
  8. Managed server setup.
  9. Admin dashboard access.
  10. Full WordPress admin access on every generated site.
  11. The ability to export or migrate sites to other hosting.
  12. Priority support.

The current public Agency/Enterprise Whitelabel offer is $997/month.

To get the Agency plan, book a call with Bennett, Founder.

Can my employees or clients use the platform under my brand?

Agency planWhitelabelTeam access

Yes, that is the kind of use case the Agency/whitelabel setup is meant for.

For employees, the account needs to be set up with the right agency/member structure so team members can access the agency workspace.

For clients, access depends on the exact workflow the agency wants. Some agencies may only want internal team access, while others may want client-facing request or approval flows. If the customer wants clients using the system under their brand, route them toward the Agency/whitelabel setup instead of a normal self-serve plan.

Can I create full websites through the API?

APILead GenFull sites

Right now, the API supports Lead Gen V2, not full website creation.

Full site creation through the API is not currently available.

Doc: https://1clickwebsite-1.gitbook.io/1clickwebsite-docs/lead-gen-v2-api

Where can I find the docs and walkthrough videos?

DocsOnboarding

The main docs are here:

https://1clickwebsite-1.gitbook.io/1clickwebsite-docs/

The docs include walkthrough videos and short guides for the most common setup and editing tasks.

What should I enter if the business does not have a public address?

Site creationBusiness addressService area

The templates are usually intended for local businesses that serve a particular area.

If the business does not have a public office address, use the country, region, or main service area where most of the business's customers are located.

How should I choose a template for a business that is not home services?

TemplatesBusiness type

Use the template that best matches how the business serves customers.

For local service businesses that travel to customers, a home services template is usually the best fit because it supports service and service-area style pages.

For brick-and-mortar, professional, office-based, or more general service businesses, the professional services style template is usually a better starting point.